Privacy Policy - Lifeline Healthcare

1. Information We Collect

A Personal Information

When you create an account or place an order, we collect information such as your name, email address, phone number, date of birth, gender, and delivery address. For pharmacy partners, we also collect business registration details, license numbers, and GST information.

B Health Information

To process prescription orders, we may collect and store prescription images and related health information. This data is treated with heightened confidentiality and used solely for verifying and fulfilling your medical requirements.

C Payment Information

We collect payment details including card numbers and UPI IDs only for transaction processing. We do not store complete card details on our servers. All payment information is processed through secure, encrypted payment gateways.

D Usage Data

We automatically collect information about how you interact with our platform, including pages visited, search queries, time spent, and device information for analytics and service improvement.

2. How We Use Your Information

Order Processing: To process and deliver your medicine orders
Account Management: To create and manage your account
Prescription Verification: To verify and fulfill prescription-based orders
Customer Support: To assist with queries and resolve issues
Service Improvement: To improve our platform and user experience
Marketing: To send promotional communications (with your consent)

3. Information Sharing

We do not sell your personal information. Your data is only shared in the following circumstances:

Pharmacy Partners

To fulfill orders, your address and prescription details are shared with the dispensing pharmacy.

Delivery Partners

Contact and address information is shared for order delivery.

Service Providers

Trusted third parties for payment processing, analytics, and customer support.

Legal Requirements

When required by law or to protect our rights and safety.

4. Data Protection

256-bit Encryption

All data transmitted is secured with industry-standard SSL encryption.

Secure Storage

Data stored on secure servers with regular security audits.

Access Controls

Strict access controls with role-based permissions.

5. Your Rights

Under applicable data protection laws, you have the following rights:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing
Data portability

6. Cookies

We use cookies to enhance your browsing experience. These include essential cookies for site functionality and analytics cookies to understand how you use our platform.

Essential Analytics Marketing

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email

abijith.apollo@gmail.com

Phone

044 - 48633074

Address

Virugambakkam, Chennai-600092